Job Description
The Branch Manager is responsible for the administration and efficient daily operation of a full service branch office, including operations, lending, marketing, customer service and security & safety in accordance with the Bank\'s objectives/policies. The Branch Manager is ultimately responsible for the profitability and productivity of the branch.
Duties & Responsibilities
- Provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation.
- Achieves individual and branch goals through new business sales, referrals and retention of account relationships.
- Creates a friendly environment in the branch that keeps customers and employees happy, and keeps the business and deposit base growing.
- Conducts performance evaluation of the branch staff and provide them regular feed-back in order to improve staff’s skills and capabilities.
- Gives merit to an employee who has done a big contribution in deposit, sales and operation in order for others to follow the example.
- Sets and follows standards and professionalism for keeping the customers satisfied.
- Handles the cases of customer complaints which have been escalated from the Branch Operation Manager.
- Conducts daily sales and operation assessments and monitors every transaction made in the branch.
- Makes sure that the price of the products or services offered by the branch is competitive and in line with management directives.
- Sends reports to the Branches General Manager and provides updates of the business status.
- Controls and reports branch losses, such as loss resulting from incidents such as clerical error or forgery.
- Participates in community affairs as representative of the Bank and to increase the Bank\'s visibility and to enhance new and existing business opportunities.
- In charge of the sanitation and promotes cleanliness in the office.
- Performs other tasks related to business management whenever required.
Job Requirement
- University degree, preferably in Business Management field.
- At least 3 years experience in managerial level.
- Past managerial experience in Banking will be an advantage.
- Needs to be a leader, a problem-solver and be goal-oriented.
- Ability to analyze and improve processes.
- Ability to work under pressure and meet deadlines.
- Excellent written and verbal communication skills and computer literacy.
- Professional and innovative.
- Persuasiveness and disciplined.
Skills
- Excellent written and verbal communication skills and computer literacy.
- Professional and innovative.
- Persuasiveness and disciplined.
Submission Guideline
Interested candidates who deem themselves suitable for this vacancy can share their complete profile including (application letter, updated CV, national identity card - tazkera/passport and recent photo) electronically to below mentioned email and please indicate the vacancy number (AUB/HR/024-058) in the subject line of your email otherwise your application will not be considered.
jobs@afghanunitedbank.com
Only shortlisted candidates who have completed the requirements of the vacancy will be called for further selection process.