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Job Description        
The Branch Operations Manager works with/under the Branch Manager to create and maintain appropriate levels of focus, operational integrity and control strategies for the branch. Ensure acceptable audit results and adherence to legal, corporate and regulatory procedures and continuous process improvement.

Duties & Responsibilities
  1. Implements structure and process orientation that ensures proper delivery of the service to the customers.
  2. Responsible for the timely processing of the daily work and reports to the Branch Manager.
  3. Responsible for strict adherence to bank policies and procedures.
  4. Proactively handles customer service issues and provide timely solutions.
  5. Provides clear and effective leadership to the operation staff.
  6. Oversees all data processing activities supporting the deposit & withdrawal servicing of the branch.
  7. Maintains and follows current policies and procedures manuals.
  8. Handles customer questions and complaints regarding operational issues.
  9. Co-responsible for the operational, financial and customer service performance of the branch.
  10. Works with sales and operations to ensure Branch is providing 100% service level to end customer at all times.
  11. Prepares Branch for audits and ensure branch is in constant state of audit readiness.
  12. Other job-related tasks as assigned by the management.

Job Requirement      
  • University degree, preferably in Business Management field.
  • At least 3 years of branch operations experience in managerial level.
  • Past managerial experience in Banking will be an advantage.
  • Reporting and data analysis skills required.
  • Ability to analyze and improve processes.
  • Ability to work under pressure and meet deadlines.
  • Excellent written and verbal communication skills and computer literacy.
  • Professional and innovative.
  • Persuasiveness and disciplined.

Skills                           
  • Reporting and data analysis skills required.
  • Ability to analyze and improve processes.
  • Ability to work under pressure and meet deadlines.
  • Excellent written and verbal communication skills and computer literacy.

Submission Guideline
Interested candidates who deem themselves suitable for this position can submit their application (CV, Cover Letter, and recent photo) electronically to the bellow mentioned email. Please include the position and vacancy number in the subject line of your email as per the following: -   Operation Manager   - AUB/HR/023-019 – Bamyan -   Operation Manager   - AUB/HR/023-019 – Zabul -   Operation Manager   - AUB/HR/023 -019– Kapisa Those candidates who will not include the above-mentioned lines in the subject line of their emails, their applications will not be considered. Only shortlisted candidates will be invited for test & interview Submission email : Jobs@afghanunitedbank.com