Job Description
To successfully manage business strategies for electronic banking channels. Direct and manage business initiatives by acting as the prime business analyst for the division. Act as a primary business custodian for all electronic channels, redistributing customer traffic to effective low cost alternates and overall management on call center.
Duties & Responsibilities
- Ensures all functions are completed and resources are allocated properly to meet the quality and productivity standards of the ATMs and POS.
- Continuously evaluate process and procedures for efficiency and implements efficiency improvements.
- Works with new and existing clients to complete all registration required for the issuance of ATM cards or POS.
- Manage daily operations of the ATM and POS network and develop appropriate procedures to ensure uptime, trouble shooting, remedial measures and continues ATM & POS operations.
- Monitor progress and ensure that the targets are achieved timely.
- Develops, recommends, and implements ATM strategies to take advantage of business opportunities, technology, and ATM network enhancements.
- Take proper care of coordination with other related departments of the bank regarding installation, maintenance and replenishment of ATMs/POS.
- Handle cardholder queries/complains/adjustments professionally and on-time.
- Conduct investigation for debit card fraud and ensure proper monitoring and control.
- Oversee testing and implementation of ATMs and POS.
- Ensure compliance of ATMs and POS with applicable regulations, policies and procedures.
- Oversee and monitor budget expenditures including vendor service agreements and maintenance contracts.
- Assist with the selection, coaching, evaluation and development of department staff, provide technical guidance to junior personnel on operating and maintenance procedures.
- Monitor trends and technology in the ATM/POS/Card industry while reporting and making appropriate recommendations.
- Other job-related tasks ass assigned by the management.
Job Requirement
- All personnel of E-Banking department.
- University degree in IT, Networking, Business Administration. Master degree will be preferred.
- 5+ year experience in the field of ATM functions.
- Past experience in banking will be an advantage.
- Organizational and multi-tasking skills.
- Strong analytical and problem solving skills, ability to derive innovative solutions.
- In-depth understanding of sponsorship of ATM/POS, association rules, banking regulations and operating procedures, and processor systems.
- Knowledge of varied ATM processor system functionality and operations.
- Positive approach in interactions with customers and team members.
- Excellent written/Verbal skill in Afghan local languages as well as in English.
- Accurate with excellent relationship skills.
- Disciplined, professional and hard-worker.
Skills
- Excellent written/Verbal skill in Afghan local languages as well as in English.
- Accurate with excellent relationship skills.
- Disciplined, professional and hard-worker.
Submission Guideline
Interested candidates who deem themselves suitable for this vacancy can share their complete profile including (application letter, updated CV, national identity card - tazkera/passport and recent photo) electronically to below mentioned email and please indicate the vacancy number (AUB/HR/024-027) in the subject line of your email otherwise your application will not be considered.
jobs@afghanunitedbank.com
Only shortlisted candidates who have completed the requirements of the vacancy will be called for further selection process.